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Integrating Microsoft Teams with Dynamic 365 using Office 365 Incoming Webhook.

Note this does not utilize the Teams Connectors available in Power Automate. No-Code Low-Code Hello, Microsoft Power Automate aka Flow, is one of the best tools that I have ever used in the Microsoft Business application tools. Having said that there are few limitations as to what can be achieved using it. For me personally, … Continue reading Integrating Microsoft Teams with Dynamic 365 using Office 365 Incoming Webhook.

Integrate Dynamics 365 + Power Virtual Agent + LUIS.AI

No-Code Low-Code Hi Everyone,  With Power Virtual Agent taking the spotlight, I found a neat way to integrate it with Dynamics CRM in a way that addressed the following scenario. Please Note: This solution does not utilize the Microsoft omnichannel for customer service. Problem Statement Providing the ability for a user to query the Knowledge … Continue reading Integrate Dynamics 365 + Power Virtual Agent + LUIS.AI